Unopened and unused items are eligible for return within 14 days of delivery date. Please email to initiate a return. The customer is responsible for any and all return shipping costs. If your returned item brings you below the $125 free shipping threshold, you will be refunded for the item you returned minus the postage fee we paid to ship your package out to you. 


Please inspect your order once it arrives. Any damaged or missing items/packages must be reported to within 48 hours of package delivery. We offer Route Package Protection Insurance during checkout to provide you with the option to file a claim if you receive a damaged item/package or missing item/package. Cheung's Wellness is not responsible for the items/packages once they have left or shipping facility. We do not provide refunds or store credit for damaged or missing products/items. 
If an item is missing from your order, please reach out to within 48 hours of the delivery date to inform us of the missing item, we will come to a solution once notified. 


We encourage you to use the Route Package Protection that is available during checkout. If you choose to decline Route Package Protection Insurance, you are assuming full responsibility for the package/items once they have left or shipping facility. If Route Insurance is declined, Cheung's Wellness is not responsible for any lost, stolen or damaged shipments once they leave our facility. We will not be calling the carriers to make any claims. If you opt out at checkout, you assume all responsibility.


Your order may be returned to us as a failed delivery due to the following reasons:

- Incorrect/Incomplete/Undeliverable Address
- No one available to accept the delivery
- Order refused by customer for any reason
If your order is returned to us as a failed delivery, your payment will be returned to you minus original shipping costs AND any additional shipping costs incurred to return the package to our facility. If you originally qualified for free shipping, your refund will be returned to you minus the shipping cost to initially mail out your package AND any additional shipping costs incurred to return your package to our facility.

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