SHIPPING

Enjoy duty-free shopping of your favorite US wellness products to all Canadian addresses. Shipping rates are calculated at time of checkout and are based on destination and weight of package. Orders $150 CAD and over, before sales tax and after any promotion or discount, are eligible for free shipping with our standard delivery methods. The customer will be responsible for the shipping cost if they select any other delivery method than standard delivery/shipping.

PROCESSING TIMES AND TRACKING:

Once an order has been processed, we are unable to upgrade or change the shipping method. We are also unable to add a product or modify or cancel the items in your order once the order has been confirmed. Orders take 1-2 business days to process before they ship, excluding weekends and holidays. Orders placed after 12:00pm EST on Friday's will ship out the following Monday. You will receive an email confirmation with your order tracking number once your order ships. Delivery date is always an estimate only, delivery times may vary depending on weather conditions, your location and other factors. It is the customers responsibility to keep track of their package status. 

ROUTE PACKAGE PROTECTION INSURANCE:

We encourage you to use the Route Package Protection that is available during checkout. If you choose to decline Route Package Protection Insurance, you are assuming full responsibility for the package/items once they have left or shipping facility. If Route Insurance is declined, Cheung's Wellness is not responsible for any lost, stolen or damaged shipments once they leave our facility. We will not be calling the carriers to make any claims. If you opt out at checkout, you assume all responsibility.

Have questions? Contact us